COVID-19

Coming To Your Emergency Dental Appointment

By April 12, 2020 No Comments

McIntosh Dental remains open during the Alert 4 lock down phase to provide essential emergency dental care. If you have any dental concerns please phone us on 837-2598, and we will conduct an initial assessment over the phone. If you do require an appointment there are several things we will advise you of regarding coming to the clinic.

  1. We are making every effort to space out our emergency dental appointments to minimise the chance of two patients being present at the same time.
  2. Please do not bring any bags or jackets to your appointment. Every item you bring in increases the risk, so travel lean!
  3. Bring two cards with you for payment – no cash will be accepted. Two cards allows you to use one for inserting into our EFTPOS machine, while using the corner of your second card to push the account and pin number buttons.
  4. When you arrive for your appointment, please wait outside in your car and phone us on 837-2598 to let us know you are here.
  5. If you have had to travel in a taxi and are therefore unable to wait in it, we will provide you with a chair just outside our front doors. This chair will be fully sanitised between use.
  6. If you have travelled to us by motorbike or scooter you will need to leave your helmet and gloves (etc) outside with your bike.
  7. When your dentist is ready, our Patient Care Coordinators will direct to you to sanitise or wash your hands before escorting you into the dental surgery so you do not have to touch anything on your way to the dental chair. This will also be repeated when returning to reception after your appointment.
  8. For safe payment after your appointment, our EFTPOS machine is set up on a table which is the necessary distance away from our front desk. The machine and table are fully sanitised between patients.
  9. Finally, we will escort you to the front door. All surfaces, the patient bathroom and all touch points are completely sanitised between patients, as are all surfaces and touch points.
  10. Our infection control procedures include staff members wearing additional items of personal protection equipment, or PPE. All staff are wearing masks, gloves, long-sleeved gowns and eye protection, and we are also introducing hats and shoe covers. Unfortunately the combined effects of short supply, rising costs and additional items has impacted significantly on our PPE costs and we have had to add a PPE charge onto all patient appointments.

We are taking every precaution to protect the safety of our patients and staff members so we can continue to provide emergency dental treatments during the COVID-19 crisis.

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