The safety of our patients is always our top priority. As dentists we are infection control experts, and we have increased our already-stringent protocols to further protect the health and well-being of our patients and staff members during the COVID-19 crisis. This means that if you do require emergency dental treatment you can have complete confidence in the measures our clinic is taking. These include:
- Conducting assessments over the phone to determine if the problem is an emergency, and if it is safe for us to provide treatment.
- Our dental teams are working in the same group each time they are rostered on to restrict their exposure to as few staff members as possible.
- Implementing several safety measures for patients, such as waiting in their car, washing hands before and after their appointment, not bringing bags into the clinic, and spacing out appointments to avoid any potential overlap.
- All staff members wear full medical-grade personal protection equipment (PPE) consisting of masks, gloves, eye protection and long-sleeved gowns, and we are also introducing hats and shoe covers. This equipment is put on and removed following the recommended guidelines which include sanitising hands first as well as throughout the removal process. Unfortunately the combined effects of short supply, rising costs and additional items has impacted significantly on our PPE costs and we have had to add a PPE charge onto all patient appointments.
- We are using a double surgery set-up, which allows our teams to wait the recommended 20 minutes before cleaning and sanitising each surgery after treating a patient.
- All surfaces and touch points are fully sanitised between patients, including all surgery surfaces, the patient bathroom, reception surfaces, EFTPOS machine and door handles.
We are constantly monitoring the current legislation and guidelines to ensure that we can continue to provide necessary emergency dental care and protect the well-being of our patients.