If you are undergoing orthodontic treatment, you will no doubt have questions about how the delay in routine appointments caused by COVID-19 will be affecting your results. Here are some FAQs to help you.
Q. What should I do if I have a broken bracket or something is wrong with my braces?
A. Under the rules issued by the NZ Dental Council we are unable to resume standard, routine treatments while New Zealand is at Alert Level 3. However, if you are in pain from a broken or loose wire please phone us on (09) 837-2598 for advice. Please keep your loose brackets.
Q. Will the delay in routine appointments mean that I will have to wear my braces for longer?
A. Depending on what stage you are at, generally the answer is no – you will not have your braces on for longer. Even though it may not feel like it, your braces are still gently moving your teeth. When we are able to see you again please ask us and we will be able to give you an answer more specific to your circumstances.
Q. What should I do if I have run out of Invisalign aligners or my last aligner is cracked or broken?
A. Please keep wearing the last aligner you have and call us to arrange a contactless collection of your new ones. It is ok to wear your current aligner for longer, however if your current aligner is broken and unable to be worn then please wear the previous aligner and phone us for advice.
Q. When will I be able to see you for an orthodontic appointment?
A. We will be able to see you for your standard orthodontic appointments when New Zealand is at Alert Level 2. Our team will prioritize these appointments to keep your treatment on track and make every effort to clear the back log as quickly as possible. We will be scheduling orthodontic appointments and advising you of these just as soon as we are able to.
If you have any concerns regarding your braces or aligners please phone us on (09) 837-2598 or email firstname.lastname@example.org and we will be able to discuss these with you.